Lbclighting.com Reviews

LBCLighting.com accepts the following payment methods: Credit Card: Visa, Mastercard, American Express, Discover (must be US-based with verifiable billing address), Paypal, and Wire Transfer (preferred for large orders). Please note that payment for international shipments is via wire transfer only. It's important to remember that sales tax will be applied to orders if required by law and will be calculated at checkout. Trade professionals with a valid resell permit may contact the Customer Service department for details about setting up a trade account so that sales tax will be waived from their order. International shipments may have additional sales tax that will need to be paid before shipment release. Orders are processed during business hours 8:30 AM to 5:00 PM PST (Mondays-Fridays, excluding holidays). Orders received on the weekends and after 3:00 PM PST are generally processed the following business day. Order processing time does NOT include shipping transit time so please account for both processing and transit time when calculating delivery dates.

Lbclighting.com, also known as LBC Lighting, offers a wide range of lighting products for various needs. They provide high-quality, architectural and commercial grade lighting products for retail, commercial, and residential projects. Their offerings range from lighting for casual gathering spaces to fine dining establishments. They carry an impressive selection of top brands, from domestic major brands to contemporary/modern architectural European brands.

Their product range includes recessed downlight, track lighting, special system lighting, LED tape lights, and high-quality special needs commercial lighting fixtures to decorative lighting. They also offer a lighting control system.

In addition to their product offerings, they also provide services such as lighting design and installation logistics. They have a team with over 20 years of experience in the industry to help with everything from product selection to order details. They also offer a price match guarantee to help customers benefit from the best prices around.

For any inquiries, customers can reach out to them at their customer service email. They also have a Trade Professionals Program for businesses or individuals in the construction or design trade. They are located in South El Monte, CA, and operate from Monday to Friday, 08:30 - 17:00.

However, it's important to note that while some customers have had positive experiences with their services, others have expressed dissatisfaction with their customer service. It's always recommended to do thorough research and read reviews before making a purchase.

At LBC Lighting, the return policy is as follows:

• Requests for returns must be made within 15 days of receipt and items must be returned within 15 days of receiving Return Authorization Number (RAN).
• All returns are subject to a 25% restocking fee.
• No returns are accepted after 30 days.
• Customers are responsible for the costs of shipping back any return items.
• A Return Authorization Number (RAN) is required to return items.

Please note that no returns will be accepted for the following conditions:

• Items returned without an RAN number.
• Items that have been installed, customized or modified.
• Items not in original packaging and/or missing parts/hardware or manual.
• Made to Order or special order items.
• Overstock or Clearance Sale Items.
• Truck-load sized items.
• Any volume orders totaling more than $2,000.
• Any large quantity order of 12 pieces or more of the same product.

As for the shipping policy:

• Most items will ship within the lead time indicated on the product page.
• Shipments are generally made Mondays – Fridays (excluding holidays).
• Most shipments go via UPS, USPS or Fedex.
• Free ground shipping is offered on selected items that total $100 and more within 48 contiguous United States.
• Most orders under $100 will have $14.95 flat rate shipping within 48 contiguous United States.
• Oversize and bulky items are excluded from Free Shipping regardless of order amount.
• They currently only ship to destinations within 48 contiguous United States.

Please note that these policies are subject to change and it's always a good idea to check the latest information on the LBC Lighting website.

LBC Lighting offers a wide range of lighting products. Some of the popular categories include Recessed Downlights, Track Lighting, Architectural Downlight, LED Modular System, and Outdoor Lighting. Each category has a variety of products. For instance, the Recessed Downlights category includes products like Housing & Trims, Recessed Retrofit, Canless Recessed, and Commercial Grade. The Track Lighting category includes Track Heads, Complete Track Kits, Track Pendants, and Track & Accessories. Similarly, the Outdoor Lighting category includes Architectural Outdoor In-Ground, Architectural Landscape, Architectural Bollard, and Architectural Outdoor Wall Mount. It's worth noting that these are just a few examples, and the actual product range is much more extensive.

Items must be returned and a refund request must be submitted within 15 days of receiving the RAN.

On some items totaling $100 or more within the 48 contiguous United States, they provide free ground shipping. (Hawaii and Alaska are not included). For the majority of orders under $100, flat-rate shipping to any of the 48 contiguous United States will cost $14.95.

You can get support via their email address or phone number: customerservice@lbclighting.com or 626-279-2658.

They will process a refund to the original credit card or PayPal account used to place the order once they have received and inspected the returned item. Please wait a billing cycle or two before checking your statement to see the credit.

Most shipments are sent by Fedex, UPS, or USPS. Freight trucks may be used to ship orders that are huge, bulky, or oversize.